Refund Policy

We have a 30-day satisfaction guarantee, which means you have 30 days after receiving your item to request a return or replacement. You're welcome to try the product — if you're not satisfied, you can send it back.

To be eligible for a return, your item must be shipped back to our warehouse (with a tracking number) in the same condition it was delivered: undamaged, complete with all parts and accessories, and in its original packaging. Because this is a personal-use item, we simply ask that it comes back clean and intact. You'll also need the receipt or proof of purchase.

Items returned to an intermediary shipping facility are not eligible for a refund — only items sent back to one of our warehouses. Please note that customers are responsible for return shipping fees, and shipping costs are non-refundable.

If you need any help before ordering, we're always available at  support@tophily.com.

To start a return, contact us at support@tophily.com. If your return is accepted, we'll send you a return address along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Not happy with the fit? No problem — get in touch within the first 30 days after receiving your order and we'll help you out with a free replacement, which is often faster and more convenient than a return. You can always reach us for any return questions at support@tophily.com.

Order Cancellation

Orders can only be canceled within the first 1 hour after they've been placed. After an hour, our team will have already registered your order in our system and with our carrier.

Damages & Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods (food, flowers, or plants), custom products (special orders or personalized items), and cosmetic or beauty products. Reusable personal-care devices are returnable under the conditions above. We also do not accept returns for hazardous materials, flammable liquids, or gases.

Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We'll notify you once we've received and inspected your return, and let you know whether the refund has been approved. If approved, you'll be automatically refunded to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund.

*Orders that triggered our replacement/exchange policy are no longer eligible for a refund.